I have been asked by many customers that does the "busy-on-Busy" feature would be possible with Lync 2010 and Lync 2013 versions? This feature would helpful to handle there incoming calls when they are really busy on calls and conferences.
Customer's used to depend on third party providers or endup writing MSPL scripts to leaverage this feature as this feature was not included in Lync 2010/Lync 2013 server, now the wait is over and it's possible with SFB Servers with July 2016 Update.
Once the Busy option is enabled for the organization, both Enterprise Voice and Non-Enterprise Voice users can use the following configuration options
- Busy on Busy - In which new incoming calls will be rejected with a busy signal if the user is busy.
- Voicemail on Busy - In which new incoming calls will be forwarded to voice mail if the user is busy.
Regardless of how their busy options are configured, users in a call or conference, or those with a call on hold, are not prevented from initiating new calls or conferences.
For more information about the Busy Options feature, see Plan for Busy Options for Skype for Business Server.
Hope this helps
This posting is provided "as is" with no warranties and confers no rights.